Green Dot (GDOT), the better issuer of prepaid debit cards in the US, begin itself in hot baptize this anniversary afterwards a arrangement abeyance larboard some barter afterwards abounding admission to their accounts for several days. The complaints centered on Walmart’s (WMT) Green Dot-backed MoneyCard.
Customers said in posts on Facebook and Twitter that they logged assimilate their accounts alone to acquisition their balances had aback been zeroed out. Some users said they were clumsy to admission their funds to accomplish purchases or ATM withdrawals.
The acumen abaft the arrangement abeyance appeared to be a abstruse annihilate that occurred back the aggregation adapted its processing software to a new arrangement run by MasterCard, a aggregation agent told Beast Finance.
MasterCard (MA) was additionally at the centermost of addition prepaid debit agenda abeyance aftermost fall, back bags of RushCard users were bound out of their accounts for several weeks. Aftermost week, RushCard ancestor aggregation Uni-Rush acclimatized a chic activity accusation that resulted from the abeyance for $19 million. (MasterCard and Walmart did not acknowledgment calls for animadversion by the time of this article’s publication.)
Green Dot downplayed the abeyance Thursday, adage all systems accept been operating commonly as of Wednesday evening. “We accept the important role we comedy in the circadian cyberbanking lives of our loyal barter and apologize for any aggravation this affair caused,” said Brian Ruby, a aggregation spokesperson.
Some barter connected to accuse about issues spending or retrieving money from their cards Thursday afternoon, while some said they were now able to admission their accounts. As the Consumerist reported, barter formed a Facebook accumulation alleged Walmart MoneyCard Exodus.
Tam McKiney of Chesapeake, Va., a MoneyCard chump for bristles years, said she attempted to accomplish a drop on Tuesday but it was declined. She approved to admission her annual afresh on Wednesday and the arrangement said it was closed. The issues were bound afterwards she complained on Green Dot’s Facebook page.
“It wasn’t until I started abrogation comments on their amusing media that they responded to me and had aggregate anchored in beneath than 24 hours,” she said.
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Green Dot has over 4.5 actor alive users in the US, according to SEC filings.
Many prepaid debit agenda barter amusement their cards like a approved blockage account, depositing their paychecks and application it the way any archetypal debit agenda user would. In abounding cases, it may be their alone cyberbanking annual and they accept no back-ups back outages happen. Added than one-third of prepaid debit agenda users address earning beneath than $25,000 a year and about-face to prepaid debit cards like the MoneyCard and RushCard as a aftermost resort afterwards accepting awkward out of the cyberbanking system. Prepaid debit cards crave no coffer annual or acclaim analysis and allegation nominal fees.
Green Dot’s banal was bottomward added than 1% in late-afternoon trading.
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