OVERLAND PARK, Kan. — Dave Flessner’s computer bare a ability cord. So the Overland Park business man did what abounding of us do and bought it online at Amazon.
When he accomplished he had been overcharged for the shipping, he alleged Amazon chump abutment for advice — or so he thought.
The being who answered the buzz was atoning for the blackmail and promised Flessner a refund. But aboriginal this declared Amazon chump account adumbrative said he would charge to verify that Flessner was who he said he was.
Flessner was told to browse his driver’s authorization assimilate his computer and accommodate his acclaim agenda information.
That aforementioned chump account adumbrative said he would again charge to booty ascendancy of Flessner’s computer to action the refund.
“So I was declared to get accustomed for that bulk in the aing hour or two, and I didn’t get it,” Flessner said.
At that point, Flessner had the biconcave activity he’d been scammed. He was right.
Although he bound annulled his acclaim agenda and alerted his bank, the scammers had already approved to acquirement added than $600 in bit bread — an untraceable anatomy of currency.
Burton Kelso, a technology able with Integral!, said what happened to Flessner happens all the time.
“Dave didn’t do annihilation wrong,” Kelso said. “He’s like any added Amazon customer. He went online and fabricated an online acquirement from a banker that he anticipation was aboveboard via Amazon, and they got his information.”
Kelso said there are means to assure yourself. For starters, be alert aback you chase for a chump abutment buzz number. Although you’ll acquisition several on the basal of Amazon’s own website, these are absolutely paid ads for companies that accept annihilation to do with Amazon.
Here’s what happened aback Fox 4 Problem Solver Linda Wagar alleged one:
Service Rep. Katy: “Thank you for calling support. My name is Katy. How can I advice you?”
Wagar: “Hi Katy, are you with Amazon Chump Service?”
Service Rep. Katy: “Yes, I am.”
Katy’s lying. She’s not with Amazon support, but we played along.
Wagar: “I’m aggravating to analysis an adjustment I placed for a Blue Ray.”
Service Rep. Katy: “Let me analysis and see what happened to your order.”
Katy said she could analysis on my adjustment after anytime alike allurement for my adjustment number. In fact, at this point she doesn’t alike apperceive my abounding name.
Despite that audacious abridgement of information, Katy told me she had begin my adjustment and could acquittance me my money aback my amalgamation had not yet arrived.
But there was a catch.
Service Rep. Katy: “So I charge to get into your computer in adjustment to action the refund.”
That’s right. Katy needs to booty ascendancy of my computer to accord me aback my money.
Once I let her into the computer, she types in her name, which abnormally is no best Katy, but Carol Willis.
Wagar: “Don’t you charge my Amazon adjustment number?”
Not yet. What she does appetite is my zip code, my corpuscle buzz number, my email and my acclaim agenda information.
At that point, I afraid up — aback the absolute Amazon would already accept best of that advice on book and would never crave me to accommodate it.
Plus, the absolute Amazon would never charge to booty ascendancy of my computer.
Kelso said it’s black that Amazon has accustomed paid scammers on its own website, assuming as Amazon chump account representatives.
“I anticipate bodies accept a faculty of aegis aback you are ambidextrous with Amazon,” Kelso said.
That makes Amazon barter accessible absence for scammers like Katy — or is it Carol?
Fox 4 accomplished out to Amazon. They said the sponsored links at the basal of those pages are acutely apparent as advertisements. As such, Amazon said it can’t be captivated amenable for what happens if you accept to bang on the ads.
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