MARTINEZ, Calif. (KGO) —
For Cathy Rankin of Martinez, an action by Target.com was irresistible. She was attractive for a arrangement on a new iPhone 7 for her husband. She went online and begin Target had a advance for a free, $250 allowance agenda with acquirement of a new iPhone.
The advance was expiring the aing day, so Cathy had to act fast. She bound ordered the phone. Target.com instructed her to aces it up at the Berkeley abundance forth with her allowance card.
“So we went to the Berkeley abundance and they were like ‘Ummm, I don’t apperceive why they told you to appear here, we don’t accept phones actuality anymore, and we don’t alike accept an electronics department,'”‘ Rankin recalled.
And there began a diffuse affliction of aggravating to get the accord she was promised.
“I was like, ‘OK, but we accept to aces up the buzz today or we don’t get the $250 allowance card,”’ Rankin said. The Berkeley abundance clerks approved to help, calling about until they begin an accessible iPhone 7 at a Target abundance in Richmond, about 10 afar away.
“So we drive to Richmond, we get there and they do accept the iPhone, but they had no abstraction about the allowance card.” Rankin said she had to chase the internet on her buzz to prove there was a Target advance that advantaged her to the $250 allowance card. “We begin it. The administrator said aggregate was OK but I had to ample out all the paperwork all over again. That took addition two hours.”
She assuredly did get the allowance agenda and the phone, and went home happy.
“I said, ‘Oh, I’m activity to use my Target allowance card,” Rankin recalls. “So I went to a Target abundance and they said, ‘Oh, there’s no antithesis on the card.’ I couldn’t accept it.”
She was told to alarm the cardinal on the aback of the agenda and addition would amount it. But that didn’t work. She didn’t accept a cancellation to prove she loaded it.
“They kept saying, ‘Where’s your receipt,’ and I said there isn’t a cancellation for the allowance agenda because it was a gift!”
Rankin said she kept calling and emailing the aggregation aggravating to get the promised allowance card.
“I spent at atomic 10 hours or added on the phone,” she recalls. Each time, Target said it would accelerate her a new card. It didn’t happen.
So she did, and 7 On Your Side accomplished out to Target. The aggregation said that Rankin was absolutely advantaged to a allowance agenda with that purchase. A agent said the agenda may accept been break activated, or ability accept been defective.
“We appetite our guests to accept a absolute acquaintance every time they boutique at Target and are aghast aback we abatement short. We apologize for Ms. Rankin’s arcade acquaintance and are animated we could dness the bearings by arising her a new allowance card.”
And it did — this time accouterment an advantageous VISA debit agenda that absolutely did accept $250 loaded assimilate it.
“Oh it was great,” Rankin said. “I went out and bought myself an iPhone.”
Click actuality for a attending at added belief by Michael Finney and 7 On Your Side.
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