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Ten Things About Valero Gas Card Customer Service You Have To Experience It Yourself | Valero Gas Card Customer Service

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FORT MYERS, Fla. – A Florida brace couldn’t accept their eyes afterwards seeing their acclaim agenda statement.

They concluded up actuality answerable about $10,000 for a simple $20 ample up at a gas station.

According to Susan Gower, her bedmate chock-full at the gas base on May 5 and abounding up, using his acclaim agenda to pay for the transaction. When they approved to use their agenda the aing day, they couldn’t because they’d exceeded their acclaim limit.

Gower arrested their account, area she begin the allegation for $9,949.36 from the Valero gas base in Fort Myers.

“It was aloof shocking,” she said of the charge.

When she looked at the cancellation from Valero, the pump answerable them for added than 27,000 gallons of gas. She went to the coffer and canceled her card; the coffer said it should be an accessible fix.

“The coffer aloof said, ‘Get with Valero, accept them about-face the charges.’ Very simple,” Gower recalled.

But accepting the money aback wasn’t that easy. In fact, the administrator told her it “wasn’t possible.” She eventually got Valero chump annual involved; her annual was accustomed aback the money two weeks later.

“It stemmed from the annihilate in his gas pump. He aloof wouldn’t anytime own up to the actuality that he was wrong,” Gower said.

Gower said she couldn’t use her Visa credibility to hire two cars and had to pay out of abridged for the amount afterwards her agenda was frozen. She was acquisitive the aggregation would pay her aback for the trouble.

“I’m a teacher, and 10-year-olds apperceive they charge to own up to their mistakes, and try to accomplish it appropriate and apologize. That’s what makes me mad.”

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