Complaint adjoin unauthorised transaction, fabricated after the agenda holder’s knowledge
I appetite to accompany to the apprehension of Gulf News, the unauthorised acceptance of my Citibank Mastercard. I accept been afterward up with Citibank back the day of this blow — February 5, 2017. I accept blocked my card, and approached Citibank’s chump annual innumerable times, yet the affair is not resolved.
Transaction amounts of Dh5,000 and Dh1,500 were accustomed as acquittal to a telecommunications company, although I was not amenable for the transaction. As anon as I got the bulletin from Citibank about the transaction, I lodged a complaint with Citibank and blocked by Mastercard.
The coffer says it will booty 90 to 120 canicule [to process]. I admiration why it should booty so long. Back the bulk was paid to the telecommunications aggregation in Dubai, the coffer can chase up with them and balance the amount.
According to several sources, I apperceive it should not booty added than 30 days. It has now been over 50 canicule and I do not apperceive the aftereffect of the affair so far. The coffer has back been sending me statements to pay this acknowledged bulk and has started charging me accounts charges, as well. Nevertheless, I accept paid the absolute amount, including the accounts charges, of Dh6,732. I appeal this bulk be reimbursed to me by Citibank.
From Mr Syed Mahmoud Seddiq Hussain
The administration of Citibank responds:
This complaint stands bound to Mr Hussain’s satisfaction.
Mr Hussain responds:
Citibank has accepted claim of the absurdity in the transaction and acclimatized the account. Many acknowledgment to Gulf News for its advice in absolute the issue.
(Process initiation: March 29. Response from organisation: April 3. Reader confirmation: April 3.)
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