Gripes about auto dealers led the account of top 10 chump complaints aggregate by the Chump Federation of America, followed by acclaim agenda issuers and debt abatement companies.
NEW YORK (CNNMoney) — Apartments ample with bedbugs. Cher buzz casework the chump — chief citizens — didn’t order. A cairn never delivered.
And, of course, auto dealers.
The Chump Federation of America on Tuesday appear its anniversary account of the top 10 chump complaints.
The CFA account comes from a analysis of 38 chump agencies about the kinds of complaints they accustomed in 2011.
The chump groups accustomed about 290,000 complaints, and recovered or adored consumers about $147 million. (Related: Fighting for chump rights)
No. 1 Autos: Barter arcade for cars or activity in for aliment were awash lemons, got into leasing and towing disputes and were apparent apocryphal advertising.
The address said, for example, that nine barter in Florida were bamboozled by a agent on Craigslist. Some of the bodies who paid never got their vehicles, while others got cars that almost formed or cartage after titles.
No. 2 Credit/Debt: For the third year in a row, complaints about acclaim agenda announcement and fees, forth with mortgage-related fraud, bloodthirsty lending and calumniating debt accumulating tactics, comes in at cardinal two on the list. (Related: Online acclaim agenda complaint database debuts)
Among the calumniating debt approach the address chronicles was the adventure about a disabled woman in New Jersey who was addled until she paid a fee to an ambulance account in abounding although she had agreed to a account acquittal plan for the service.
No. 3 Home Improvement/Construction: Consumers complained that home advance and architecture companies wouldn’t accomplishment jobs they started and performed base assignment back they did.
One abecedary in Florida paid a architect $18,000 for an accession to her home that was never built.
No. 4 Retail Sales: Some of the top complaints back it came to retail sales included apocryphal advertising, fraud, abnormal merchandise, abatement issues, coupons, allowance cards and allowance certificates.
In the report, the CFA said there was a cool of complaints that businesses had banned to account promotional allowance certificates, or that their agreement weren’t clear.
No. 5 Utilities: Consumers complained about announcement disputes and account problems with phone, cable, satellite, Internet, electric and gas services.
Last year, a aggregation biased acreage band buzz casework to aged couples in Massachusetts; the result: college fees, beyond bills and changes that consumers didn’t ask for. (Related: Seniors lose billions to banking abuse)
No. 6 Services: The address abundant bribery in a array of casework — things like providers who lacked appropriate licenses or who did a awful job.
A New Jersey citizen complained that she bought a headstone for her sister’s grave two years before, alone to apprehension that it was never delivered. An investigator in the Gloucester County Chump Protection Office begin that the bean aggregation had never been paid by the canonizing company, admitting the actuality that the chump paid them in full.
No. 7 Internet Sales and Landlord/Tenant: These two complaints angry for seventh place.
Consumers complained that Internet retailers didn’t bear or biased online purchases.
When it came to addressee complaints, renters griped about ailing or alarming altitude and landlords who didn’t accomplish repairs. The CFA said that actionable boot approach and drop and hire disputes were additionally common.
Last year, there was an access in the cardinal of tenants accusatory that their apartments were infested with bedbugs, and that landlords bootless to acknowledge adequately.
No. 8 Fraud: Consumers complained about a ambit of scams, including affected checks, artificial sweepstakes and lotteries and admission offers.
The address cited a betray advised in Kansas, North Carolina and Minnesota in which a accumulation promised consumers a $25,000 admission from the U.S. government if they purchased cher books and apprenticeship services.
No. 9 Absolute Estate: Absolute acreage is new to the top 10 account this year. Complaints complex absolute acreage fraud, retirement and assisted active accessories and timeshare sales. (Related: How to get the best chump service)
Consumers said some timeshare companies acclimated long, high-pressure sales pitches and the allurement of prizes to get them to accede to not-so-great deals.
No. 10 Domiciliary Appurtenances and Home Solicitations: In a tie for the final spot, consumers complained about bribery in both domiciliary appurtenances and home solicitations.
Faulty apparatus or apparatus aliment and abortion to bear were amid the complaints agencies accustomed about domiciliary goods.
In agreement of home solicitations, consumers cited telemarketers and mail solicitations that biased or bootless to bear services. Additionally of affair were violations of do-not-call rules.
First Published: July 31, 2012: 10:45 AM ET
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