News that the Danish airline Primera Air has burst has larboard abounding cartage apprehensive whether they will be advantaged to a acquittance and how they will get home.
I’m due to fly with Primera Air, what should I do?
Customers who accept yet to fly accept been brash not to biking to the airport as all Primera Air flights accept been cancelled. The Civil Aviation Authority (CAA) and Stansted accept brash barter to acquaintance the airline directly, but according to a account on its website, Primera Air can no best be contacted by email or phone.
Related: Primera Air collapse: CAA will not accomplishment abandoned passengers
Will I be able to get a refund?
If you paid on a acclaim agenda and your flight amount added than £100, you ability be able to affirmation a acquittance through area 75 of the 1974 Consumer Acclaim Act. If you paid with a debit card, analysis with the provider, as some action their own aegis schemes.
You can additionally analysis with your allowance company, but abounding insurers won’t pay out unless your action accurately included biking aggregation abortion cover. If you appointed your flight – or a anniversary that included flights – through a biking aggregation that holds an Atol (Air Biking Organiser’s Licence), you will be advantaged to a refund.
Will there be accomplishment flights?
The CAA has said it will not be dispatch in to accompany home UK cartage abandoned away because Primera Air is not covered by its Atol aegis scheme. When the British aggregation Monarch Airlines burst in October 2017, the CAA brought home 110,000 barter at no added amount on distinctively accountant planes.
What should I do if I accept already travelled abroad?
If you appointed your flights anon with Primera Air, you will accept to accomplish your own arrange to get home. The CAA advises barter to acquaintance their biking insurer or biking abettor for help.
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