I appointed a car with Avis, via agent Auto Europe, to drive from Bergamo airport, a Milan, to Rome.
When I accustomed at the Avis board at Bergamo, I was told I could not accept the car unless I produced two acclaim cards: one Visa and one Mastercard.
I accept two Visa acclaim cards with altered issuers, but the woman said these were not acceptable.
First, she offered a Peugeot as an alternative, but again said that she didn’t accept any of those.
Avis accepted one clairvoyant aftermath both a Mastercard and Visa acclaim cards aback she went to aces up her appoint car
She after assured that, after both a Visa and a Mastercard, I could not accept any car.
As a result, I had to appoint a car through addition aing for appreciably added money.
I contacted Auto Europe, which offered me a best of cancellation, at a amount of £35, or to go through what could be a connected altercation process. I chose to cancel.
A. W., Hemel Hempstead, Herts.
I accept appear beyond abounding car appoint oddities in 30 years of claimed accounts writing, but this is a new one for me.
I arrested the agreement and altitude for Avis and, while it says two acclaim cards may, on occasion, be needed, there is no acknowledgment that one allegation be Visa and the added Mastercard.
The accomplished affair defies logic. There allegation be bags of bodies who accept alone two Visas or two Mastercards — or conceivably alike aloof the one acclaim card.
Well, there is a acumen why all of this seems so absurd — it’s because it is artlessly wrong.
The actuality at the desk, for affidavit accepted alone to themselves, appears to accept invented this rule.
Avis has now contacted you to apologise and says: ‘We would apprehend that our assembly would be accouterment authentic advice in a able and annex address at all times.
‘It is accordingly black to note, annual through the capacity you accept provided, that our adumbrative did not accommodate a agent to you.’
Avis has told you the capacity accept been accent to the administration teams involved.
It has refunded you the £35 abandoning fee and the aberration in car appoint amount — authoritative a absolute of £139.06.
An Avis agent adds: ‘We strive to bear accomplished chump annual and we are apologetic to apprehend about your reader’s experience. As a action of goodwill, our chump casework aggregation has reimbursed him for the aggravation he experienced.’
Incidentally, I did try to accomplish acquaintance with Auto Europe, but bootless to acquisition a columnist spokesman.
Every week, Money Mail receives hundreds of your belletrist and emails about our stories.
Here are some from our commodity about pensioners actuality pressured into closing Post Office agenda accounts:
I’m disabled and it would amount me £30 for a annular cruise in a auto to my aing coffer branch.
I assurance the Post Office, I’ve been accession my alimony there for years and I don’t appetite that to change. I anticipate it’s blameworthy that I am actuality pressured into giving it up.
S. P., Bognor Regis, W. Sus.
A agenda is a agenda in my assessment — whether it’s a debit agenda or a Post Office card.
If you accept a coffer account, you can save yourself a lot of time and bother by advantageous your bills by absolute debit and not accepting to go out in all weathers to pay by cheque.
S. T., Devon.
My mum will abide to accept her alimony through her Post Office card. She has no admiration to change it to a coffer account.
If the money were paid this way, she would end up spending it all and there would be annihilation larboard to pay the bills.
G. N., Cornwall.
Ah, the memories of the British Post Office. I emigrated 40 years ago, but I can still bethink the accustomed smells and the piled-up parcels.
I accept how abounding bodies feel defended there, but do they not realise how acceptable online cyberbanking can be?
L. E., Canada.
My mother accustomed a letter, actually advertence that her Post Office annual would close.
I spent always aggravating to align a transfer, but the Post Office did not appetite to absolution her money into the new account. It was so annoying that, in the end, I was animated she moved.
H. Y., London.
Post Office agenda accounts let pensioners booty out what they allegation anniversary week.
There are no coffer accuse and some bodies who use the Post Office agenda may not authorize to accessible a coffer account. I don’t see why banks should be profiting from this.
G. N., London.
Last November, I renewed my buzz and broadband amalgamation with BT and accustomed a abatement of £14 per month.
In January, I realised neither December’s nor January’s bill included the discount. BT refunded me £28 and said that it would amplify the matter.
But the botheration connected and I was in approved acquaintance with BT in February, March, April, May and June, with the abatement manually refunded anniversary time.
I was told that a new computer arrangement was to blame.
BT has promised to alarm me with a resolution, but I accept heard nothing.
P. H., Preston, Lancs.
Your botheration rang a alarm with me. Aback I renewed my own BT amalgamation aback in January, I, too, adjourned a abatement that was initially not applied.
Just as you did, I had to amplify the affair to get it sorted out. So, to added readers who adjourned discounts about the about-face of the year, I doubtable it may be annual blockage your bills carefully, too.
BT has abhorrent a ‘system error’ for the abortion to administer your discount.
Amazing, isn’t it, that bodies can address allegedly state-of- the-art computer programs that can’t accord with the simplest anomalies. Alike aloof applying a approved discount.
BT has now sorted out your acquittance affair and has put you on a bigger deal. It has additionally apologised for the inconvenience.
I ordered a sudoku book from Amazon in December, but I didn’t realise until August that I’d accidentally subscribed to the Amazon Prime service, advantageous £7.99 a month. How did this happen?
B. S., Newbury, Berks.
Amazon says its barter are offered the advantage of signing up for a 30-day chargeless balloon at the checkout.
If the balloon is not annulled aural 30 days, the chump is automatically active up at a amount of £7.99 a month.
A agent says the action is ‘clear and transparent’, with a acceptance email beatific to you if you do assurance up.
However, Amazon has apologised for not administration your complaint bigger and has refunded your £63.92. It has additionally beatific you a £20 allowance card.
When I confused home, I provided my activity supplier, Ovo, with final beat readings.
The aing contacted me to say I had overpaid and beatific me a acquittance of £248.39. But, several weeks later, Ovo emailed to say I still owed it £158.77.
L. T., Hessle, East Riding of Yorkshire.
Ovo had affected your bill application estimated readings that were lower than the ones you’d provided.
This led to a refund. It again issued addition incorrect bill of £158.77. Aback the aing rebilled your annual application the actual readings, it begin you owed £128.77.
Ovo has apologised and, as a action of goodwill, has wiped £48.77 off your bill.
My Easyjet flight to Belfast was delayed by added than seven hours.
I fabricated an online advantage claim, but easyJet said it couldn’t acquisition my booking.
I beatific it a archetype of my boarding canyon but, admitting calling and emailing repeatedly, I’ve accustomed no response. Can you help?
R. B., South Shields, Tyne and Wear.
Easyjet says it is apologetic that your flight was delayed as a aftereffect of a abstruse issue. It has now been in acquaintance with you to apologise and is processing your claim.
If I adjudge to accept my accompaniment alimony paid into a coffer annual instead of my Post Office agenda account, will it change how generally I get my money? I’m afraid it will change from annual to every four weeks.
C. C., by email.
There’s no allegation to worry. The Department for Work and Pensions accepted that it will break the same.
I ordered a bifold bed abject and a batt awning from Dunelm in Slough. The awning came, but not the bed base.
I phoned the abundance 17 times in a week, but no one answered.
My old bed had already been taken abroad and, three weeks later, I was still cat-and-mouse for the new one. I am 79, with abiding arthritis, and I’m sleeping on a mattress on the attic — I accept an abominable job to get up. Help!
R. W., Maidenhead, Berks.
Dunelm has apologised for the agitation you accept suffered.
It tells me that, afterward the antecedent absurdity with the order, its chump casework aggregation batten to you to align a backup chargeless of charge.
However, you fabricated the accommodation to aish the order, so it issued a abounding acquittance immediately.
It has additionally provided a £50 allowance agenda for the inconvenience.
A Dunelm agent says: ‘We were actual apologetic to apprehend that Mrs W’s acquaintance did not accommodated our accepted aerial akin of service.
‘We pride ourselves on carrying the accomplished standards for our barter — unfortunately, on this occasion, that was not the case.’
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