NBC Philadelphia – A backer for the Xerox Corporation says problems with EBT cards beyond the country accept been resolved.
NBC10 accustomed dozens of calls from both barter and abundance owners in Pennsylvania and New Jersey throughout the day that admission cards were not working.
But the botheration was not alone in our area. Barter all over the country took to Twitter to aperture their frustrations with the system.
Ben Johnson, a agent from the Ohio Department of Job and Family Services, said the affair was accompanying to a abstruse botheration at a Xerox facility. EBT cards in several states, including Pennsylvania and New Jersey, are powered by a aggregation that Xerox owns alleged ACS, Inc.
“Xerox’ banknote and aliment abetment agenda acquittal systems went bottomward at 11 a.m. this morning,” Johnson said. “The banknote arrangement has been fixed, however, the EBT card arrangement is still down. Xerox has assured ODJFS they are alive to fix the botheration as bound as possible. All states that use Xerox systems are afflicted by the outage.”
Jennifer A. Wasmer, administrator of PR Services for Xerox, says Xerox’s Electronic Allowances Transfer (EBT) arrangement accomplished a acting abeyance on Saturday during a accepted analysis of their advancement systems.
“While the arrangement is now up and running, beneficiaries in the 17 afflicted states abide to acquaintance connectivity issues to admission their benefits,” Wasmer said. “This disruption impacts EBT beneficiaries who await on the arrangement for SNAP and WIC. Abstruse agents is acclamation the affair and apprehend the arrangement to be adequate soon. Beneficiaries acute admission to their allowances can assignment with their bounded retailers who can actuate an emergency agenda arrangement area available.”
The EBT issues impacted the afterward states:
A agent for the USDA additionally accepted that the affair was not accompanying to the government shutdown.
“EBT cards in a cardinal of states accept briefly chock-full alive today due to a abstruse affair that the bell-ringer that serves these states is experiencing,” the agent said. “The bell-ringer is alive to fix this affair and EBT cards will assignment afresh already it is resolved. This affair is not accompanying to the government shutdown.”
Around 10 p.m., Wasmer told NBC10 that the issues had been resolved.
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